Dealing with the Information Age
Comment #1
The recent explosive growth in communications means
clients are better informed than ever. Consequently, distance does
not create the barrier it did in the past: fax machines, 1-800
lines and the Internet make physical presence optional. Whether
one's broker is in Montreal, Quebec City or Saint-Sauveur doesn't
matter as much as being able to reach him or her easily... and
getting the right kind of service !
Conclusion #1
At Les Assurances Marcel Godin & Fils, we keep
pace with the times: these require information that is timely,
accurate and efficient... And the same thing goes for service !
Comment #2
People are better informed, but they are also in a hurry. Or,
at least, time is important to them. This is why they appreciate
stable, efficient, business relationships that don't require them
to start from square one every year.
Conclusion #2
At Les Assurances Marcel Godin & Fils, we don't have to
be seated in front of you to offer personalized service. Whether
you are in Saint-Adolphe-d'Howard, Quebec City or elsewhere doesn't
affect our level of service. Nor do we play musical chairs: barring
unforeseen events, you always deal with the same person, the one
who knows your file, understands your preferences and will give you
the best service.